What cleaning services does Maple Shine Cleaning offer for homes and businesses?

Maple Shine Cleaning provides residential and commercial cleaning tailored to the space and routine you need. Services typically include dusting, vacuuming, mopping, bathroom and kitchen cleaning, trash removal, and touchpoint cleaning for offices and common areas.

What is usually included in a standard cleaning visit?

A standard visit focuses on the main upkeep tasks that keep a property tidy and presentable. This usually covers surfaces, floors, sinks, restrooms, and other agreed-upon areas, with the scope adjusted for homes, apartments, offices, or shared spaces.

How is your cleaning price calculated, and what information do you need for a quote?

Pricing is usually based on the size of the space, the type of cleaning requested, and the overall condition of the property. For an accurate quote, we typically ask about the number of rooms, whether it is residential or commercial, and any areas that need extra attention.

What can make the final cost different from the original quote?

The final cost may change if the job scope is different from what was first described, such as extra rooms, heavy buildup, or add-on tasks requested on the day of service. Travel distance, access to the property, and special scheduling needs can also affect pricing, so we try to keep quotes clear and practical from the start.

How do I get in touch with Maple Shine Cleaning to get started?

You can reach Maple Shine Cleaning by phone at +1 (306) 922-2608 or by email at contact@kexrer.pro. If you prefer, you can also use the website kexrer.pro to send a message and share a few details about your residential or commercial cleaning needs. Once they hear from you, they will usually follow up with the next steps and a time that works for your schedule.

Maple Shine Cleaning

Effective date: September 24, 2026

1. Introduction and company information

This Privacy Policy explains how Maple Shine Cleaning Services Ltd. (“Maple Shine Cleaning Services Ltd.”, “we”, “us”, or “our”) collects, uses, discloses, stores, and protects personal information in the course of providing residential and commercial cleaning services in Canada.

We are committed to handling personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, any substantially similar provincial private-sector privacy legislation.

Business information:
Maple Shine Cleaning Services Ltd.
1125 St. Laurent Boulevard, Suite 204
Ottawa, ON K1K 3B8
Canada
Email: [email protected]
Phone: +1 (613) 742-6894

2. Data collection and processing

We collect personal information that is reasonably necessary to provide our cleaning services, manage our business operations, communicate with clients, and meet legal and contractual obligations.

Depending on your interactions with us, we may collect the following categories of personal information:

Identification and contact information: name, email address, phone number, billing address, service address, and mailing address.
Service information: details about requested cleaning services, appointment times, property access instructions, preferences, service notes, and customer communications.
Billing and payment information: invoice details, payment records, and limited payment-related information necessary to process transactions. We do not intentionally collect full payment card details unless you provide them through a payment processor.
Property and access information: entry instructions, alarm codes, gate codes, lockbox information, parking details, and other access-related instructions you choose to provide.
Website and technical information: IP address, browser type, device information, referral data, and website usage data collected through cookies or similar technologies where applicable.
Communications: emails, text messages, call records, feedback, complaints, surveys, and any other information you voluntarily provide.

We generally collect personal information directly from you, such as when you request a quote, book a service, communicate with us, make a payment, complete a form, or provide instructions relating to a property.

We may also collect personal information from third parties where permitted by law, including payment processors, referral partners, or business clients who arrange services on behalf of an individual or organization.

3. Purpose of data processing

We use personal information for the following purposes:

to provide quotes and deliver cleaning services;
to schedule, reschedule, confirm, and manage appointments;
to communicate with clients, property managers, tenants, and authorized representatives;
to process payments, issue invoices, and maintain accounting records;
to respond to inquiries, requests, complaints, and customer service matters;
to maintain service preferences, access instructions, and safety-related notes;
to improve our website, services, operations, and customer experience;
to detect, prevent, and address fraud, misuse, security incidents, or unauthorized access;
to comply with legal, tax, insurance, and regulatory obligations;
to market and promote our services, where permitted by law and subject to consent requirements; and
to establish, exercise, or defend legal claims.

4. Legal basis for processing

Under Canadian privacy law, we collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances, and generally with your knowledge and consent where required.

Our processing of personal information is based on one or more of the following grounds:

Your consent: express or implied consent, where appropriate and permitted by law.
Performance of services: to provide the services you request or that are arranged on your behalf.
Legal and regulatory compliance: to satisfy accounting, tax, recordkeeping, insurance, safety, and other legal obligations.
Legitimate business purposes: such as service administration, security, fraud prevention, and internal operational management, where those purposes are reasonable and lawful.

You may withdraw consent in certain circumstances, subject to legal or contractual restrictions and reasonable notice.

5. Data sharing and third parties

We do not sell personal information. We may share personal information only as necessary and in accordance with this Privacy Policy and applicable law.

We may disclose personal information to the following categories of recipients:

Service providers: companies that assist us with payment processing, scheduling, communications, website hosting, customer relationship management, analytics, IT support, and recordkeeping.
Business clients and property representatives: where services are arranged by an employer, landlord, property manager, building owner, or another authorized party.
Insurance, legal, and professional advisors: where needed for claims handling, legal advice, dispute resolution, or compliance.
Government authorities and regulators: when required or permitted by law, subpoena, warrant, court order, or similar legal process.
Successors in interest: in connection with a merger, acquisition, reorganization, financing, or sale of all or part of our business, subject to appropriate protections.

We require third-party service providers to protect personal information and use it only for authorized purposes. However, third parties may have their own privacy practices and policies, for which they are independently responsible.

6. Data transfer to third countries

Some of our service providers may store or process personal information outside of Canada, including in the United States or other jurisdictions. As a result, personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or government authorities in those countries.

Where we transfer personal information outside Canada, we take reasonable steps to ensure appropriate contractual, technical, and organizational safeguards are in place to protect the information in accordance with applicable law.

7. Storage duration

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, insurance, or reporting requirements.

Retention periods may vary depending on the type of information and the context in which it was collected. In general:

customer service and booking records are retained for the period needed to administer the client relationship and resolve disputes;
billing, invoice, and accounting records are retained for the period required under applicable tax and business laws;
communications may be retained as necessary for customer support, quality control, and legal protection; and
information no longer required is securely deleted, anonymized, or destroyed.

8. User rights

Subject to applicable law, you may have the right to:

Access: request confirmation of whether we hold personal information about you and obtain access to it;
Rectification: request correction of inaccurate, incomplete, or outdated personal information;
Erasure: request deletion of personal information in certain circumstances, subject to legal retention obligations and other exceptions;
Restriction: request limitations on how we use or disclose personal information in certain cases;
Data portability: request a copy of certain personal information in a structured, commonly used format, where applicable;
Objection: object to certain uses of your personal information, including direct marketing where applicable.

To exercise any of these rights, please contact us using the details in the “Contact information” section below. We may need to verify your identity before responding to your request. We will respond within a reasonable time and in accordance with applicable law.

9. Withdrawal of consent

Where we rely on your consent to collect, use, or disclose personal information, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice.

Please note that withdrawing consent may affect our ability to provide certain services, process payments, maintain access instructions, or communicate with you effectively. We will explain any consequences of withdrawal where appropriate.

10. Right to complain

If you have concerns about our privacy practices, you may contact us directly so that we can address your concern.

You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, a provincial privacy regulator if you believe your personal information has been handled in a manner that does not comply with applicable privacy law.

11. Data security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

These measures may include, as appropriate:

restricted access to personal information on a need-to-know basis;
password protection and access controls;
secure storage and transmission practices;
employee confidentiality obligations and privacy training; and
monitoring and incident response procedures.

Although we take reasonable steps to protect personal information, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

12. Contact information

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact:

Maple Shine Cleaning Services Ltd.
1125 St. Laurent Boulevard, Suite 204
Ottawa, ON K1K 3B8
Canada
Email: [email protected]
Phone: +1 (613) 742-6894

13. Changes to privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any revised version will be posted on our website with an updated effective date, unless another method of notice is required by law.

We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes become effective constitutes your acknowledgment of the updated Privacy Policy, to the extent permitted by law.

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