What cleaning services does Maple Shine Cleaning offer for homes and businesses?

Maple Shine Cleaning provides residential and commercial cleaning tailored to the space and routine you need. Services typically include dusting, vacuuming, mopping, bathroom and kitchen cleaning, trash removal, and touchpoint cleaning for offices and common areas.

What is usually included in a standard cleaning visit?

A standard visit focuses on the main upkeep tasks that keep a property tidy and presentable. This usually covers surfaces, floors, sinks, restrooms, and other agreed-upon areas, with the scope adjusted for homes, apartments, offices, or shared spaces.

How is your cleaning price calculated, and what information do you need for a quote?

Pricing is usually based on the size of the space, the type of cleaning requested, and the overall condition of the property. For an accurate quote, we typically ask about the number of rooms, whether it is residential or commercial, and any areas that need extra attention.

What can make the final cost different from the original quote?

The final cost may change if the job scope is different from what was first described, such as extra rooms, heavy buildup, or add-on tasks requested on the day of service. Travel distance, access to the property, and special scheduling needs can also affect pricing, so we try to keep quotes clear and practical from the start.

How do I get in touch with Maple Shine Cleaning to get started?

You can reach Maple Shine Cleaning by phone at +1 (306) 922-2608 or by email at contact@kexrer.pro. If you prefer, you can also use the website kexrer.pro to send a message and share a few details about your residential or commercial cleaning needs. Once they hear from you, they will usually follow up with the next steps and a time that works for your schedule.

Terms of Service for Maple Shine Cleaning Services Ltd.

Effective Date: September 24, 2026

1. Introduction and Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of the cleaning services, websites, booking channels, communications, and related offerings provided by Maple Shine Cleaning Services Ltd. (“Maple Shine Cleaning Services Ltd.,” “we,” “us,” or “our”).

By requesting, booking, paying for, or receiving any services from Maple Shine Cleaning Services Ltd., you acknowledge that you have read, understood, and agree to be bound by these Terms, as amended from time to time. If you do not agree to these Terms, you must not use our services.

These Terms are intended to be interpreted in accordance with the laws of Canada, including applicable federal and provincial consumer protection, contract, privacy, and electronic commerce laws, to the extent applicable.

2. Scope of Services

Maple Shine Cleaning Services Ltd. provides professional cleaning services for residential, commercial, and special-purpose spaces, including:

Residential cleaning
Office cleaning
Deep cleaning
Move-in and move-out cleaning
Post-construction cleanup
Carpet and upholstery cleaning
Janitorial services

The exact scope of work, frequency, cleaning level, service date, duration, and any special instructions will be confirmed at booking, in a written quote, invoice, service agreement, or other written communication. Any services not expressly included in the booking confirmation are excluded unless agreed to by us in writing.

We may use our discretion to decline tasks that are unsafe, unlawful, unsanitary beyond the scope of agreed services, or otherwise impractical. We do not provide services requiring specialized licencing, hazardous materials handling, pest control, mold remediation, biohazard cleanup, or other regulated remediation services unless expressly agreed in writing and lawfully permitted.

3. User Obligations and Responsibilities

By booking or receiving our services, you agree to:

Provide accurate, complete, and current information when booking or communicating with us;
Ensure safe, lawful, and reasonable access to the premises at the scheduled time;
Disclose any known hazards, security systems, pets, fragile items, water leaks, pests, bodily fluids, biohazards, or other conditions that may affect service delivery;
Secure or remove valuables, cash, jewelry, important documents, firearms, and sensitive items before service begins;
Ensure utilities such as electricity, water, and heat are available where reasonably required for the service;
Obtain all necessary permissions from landlords, property managers, employers, co-occupants, or any other relevant persons;
Use our services only for lawful purposes and not ask us to perform illegal, unsafe, or discriminatory acts;
Inspect the premises and report any concerns or alleged damage to us within a reasonable time after service completion;
Pay all applicable fees in accordance with these Terms and any written estimate or invoice.

You are responsible for ensuring that the premises are reasonably prepared for cleaning. Excessive clutter, hoarding conditions, severe contamination, or unreported hazards may result in rescheduling, additional charges, or refusal to perform all or part of the service.

4. Payment Terms and Conditions

Fees are based on the agreed service type, property size, condition, frequency, duration, requested add-ons, staffing requirements, and any other factors stated in your estimate or booking confirmation. All prices are subject to applicable taxes unless stated otherwise.

Payment is due as specified in the invoice, booking confirmation, or service agreement.
We may require a deposit, pre-authorization, or full prepayment before service begins.
For recurring services, charges may be billed on a recurring schedule as agreed.
Late or declined payments may result in suspension of services, late fees to the extent permitted by law, collection activity, and recovery of reasonable costs of enforcement.
Any additional work requested on site, or required due to unanticipated conditions, may be billed separately at our then-current rates or as otherwise agreed.

If you dispute an invoice, you must notify us promptly and provide reasonable details of the dispute. Undisputed amounts remain payable when due.

5. Cancellation and Refund Policy

Cancellations and rescheduling requests should be made as early as possible and, where applicable, in accordance with the notice period stated in your booking confirmation or service agreement.

Cancellations made with insufficient notice may be subject to a cancellation fee.
If our team arrives and cannot complete the service due to lack of access, unsafe conditions, unreported hazards, or customer unavailability, a service fee, travel fee, or cancellation fee may apply.
Refunds, if any, are issued at our discretion and in accordance with applicable law, taking into account the services already performed and costs incurred.
Where a service issue is reported, we may, at our option, offer a re-clean, service credit, partial refund, or other reasonable remedy.

To the fullest extent permitted by law, dissatisfaction arising from conditions outside our control, including pre-existing damage, structural defects, poor maintenance, or undisclosed hazards, does not automatically entitle you to a refund.

6. Liability Limitations

Maple Shine Cleaning Services Ltd. will perform services with reasonable care and skill. However, to the fullest extent permitted by applicable Canadian law, we are not liable for:

Pre-existing damage, wear and tear, hidden defects, or damage resulting from the age or condition of the premises or items;
Loss or damage to items left unsecured, improperly stored, or not disclosed as fragile, valuable, or sensitive;
Damage caused by faulty fixtures, appliances, plumbing, electrical systems, windows, locks, or other structural/property defects;
Damage arising from instructions given by you that conflict with safe or reasonable cleaning practices;
Indirect, incidental, special, punitive, or consequential losses, including loss of profit, loss of business, or loss of use.

Our total aggregate liability for any claim arising out of or relating to the services or these Terms shall be limited, to the fullest extent permitted by law, to the amount paid by you for the specific service giving rise to the claim. Nothing in these Terms limits liability where such limitation is prohibited by law, including liability for gross negligence, wilful misconduct, fraud, or any other liability that cannot be excluded under applicable law.

You are encouraged to maintain appropriate insurance for your property and belongings. Any claim of damage must be reported promptly and supported with reasonable evidence, including photographs and a description of the alleged incident.

7. Intellectual Property Rights

All content, trademarks, logos, service marks, designs, text, graphics, images, documents, templates, pricing materials, and other materials provided by Maple Shine Cleaning Services Ltd. remain our property or the property of our licensors and are protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publicly display, reverse engineer, or create derivative works from our intellectual property without our prior written consent, except as permitted by law. Nothing in these Terms transfers ownership of any intellectual property rights to you.

If you provide feedback, suggestions, or reviews relating to our services, you grant us a non-exclusive, worldwide, royalty-free licence to use that feedback for lawful business purposes, including service improvement, marketing, and internal operations, subject to applicable privacy laws.

8. Data Protection and Privacy

We collect, use, disclose, and retain personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy legislation.

Personal information may include your name, contact details, billing information, service address, booking history, access instructions, communications, and other information needed to deliver and manage our services.

We may use personal information to:

Book, provide, manage, and improve our services;
Process payments and issue invoices;
Communicate with you about appointments, service issues, or account matters;
Comply with legal, regulatory, tax, and accounting obligations;
Protect against fraud, misuse, or unauthorized access.

We take reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

By using our services, you acknowledge that certain information may be shared with employees, contractors, payment processors, insurers, legal advisors, and service providers as necessary to deliver services or comply with law. Where required by law, we will obtain consent or provide notice before disclosing personal information.

9. Force Majeure

Maple Shine Cleaning Services Ltd. shall not be liable or deemed in breach of these Terms for any delay or failure in performance resulting from events beyond our reasonable control, including but not limited to severe weather, natural disasters, fire, flood, pandemic, labour disputes, power outages, internet or telecommunications failures, acts of government, civil unrest, transportation disruptions, or supply shortages.

If a force majeure event occurs, we may reschedule, suspend, modify, or cancel services without liability to the extent such action is reasonably necessary. Any prepaid amounts for services not performed due solely to a force majeure event may, at our discretion and subject to applicable law, be applied to a rescheduled service or refunded for the unperformed portion.

10. Changes to Terms

We may revise these Terms from time to time to reflect changes in our services, business practices, legal requirements, or operational needs. The updated Terms will be effective on the date indicated in the revised version unless otherwise stated.

Your continued use of our services after the revised Terms are posted or otherwise communicated to you constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using our services.

11. Applicable Law and Jurisdiction

These Terms and any dispute, claim, or controversy arising out of or relating to them, our services, or your use of our services shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Subject to any mandatory rights you may have under applicable law, you agree that the courts located in Ontario, Canada shall have exclusive jurisdiction and venue over any dispute arising from these Terms or our services.

12. Contact Information

If you have questions, complaints, service concerns, or notices relating to these Terms, you may contact us at:

Maple Shine Cleaning Services Ltd.
1125 St. Laurent Boulevard, Suite 204
Ottawa, ON K1K 3B8
Canada

Email: [email protected]
Phone: +1 (613) 742-6894

13. Severability Clause

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed or limited to the minimum extent necessary so that the remaining provisions remain in full force and effect.

The failure of Maple Shine Cleaning Services Ltd. to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

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